Account Deletion

Delete your FinanSee account in the app

FinanSee users can request account deletion directly from the mobile app. Open the FinanSee app, sign in to your account, go to Settings, and tap Delete Account. The app will ask you to confirm before the deletion is processed.

Request deletion by email

If you cannot access the app, email us from the address associated with your FinanSee account at info@finansee.eu. Use the subject "FinanSee account deletion request" and include the email address registered in the app so we can verify the request.

What is deleted

Account deletion removes your FinanSee app account and the data linked to it from the app backend. This includes onboarding and investor-profile information, portfolio and budgeting data, Decision Journal entries, Valora interactions, notifications, referral records, product-usage events, and local subscription-entitlement records.

Store subscriptions are managed separately

Deleting your FinanSee account does not cancel an active Apple App Store or Google Play subscription and does not create an automatic refund. To prevent future charges, cancel the subscription in your Apple or Google account before deleting FinanSee. You can still manage the subscription directly in the relevant store after account deletion.

Data we may retain

We may retain limited records only where required for legal, security, fraud-prevention, tax, accounting, dispute-resolution, or payment-provider obligations. Any retained data is kept only for the period required for those purposes and is handled under our Privacy Policy.

Timing

In-app deletion is processed when confirmed. Email requests are reviewed and processed within 30 days after verification, unless a shorter period is required by applicable law.

Contact

For questions about account deletion or privacy rights, contact info@finansee.eu.